Gainsight is a customer success platform that helps businesses drive retention, reduce churn, and maximize customer growth through data-driven insights and automation. It offers tools for customer health monitoring, engagement, and lifecycle management.
Integrating Gainsight enhances customer retention, reduces churn, and drives growth through data-driven insights and automation.
Authentication
Before you begin, make sure you have the following information:
Connection Name: Choose a descriptive name for your connection (e.g. "MyAppGainsightIntegration") to easily identify it within your integration settings.Authentication Type: Gainsight API uses OAuth 2.0 for secure authentication and authorization.
OAuth 2.0 Based Authentication
Log in to your Control environment and navigate to
IntegrationsNavigate to
APIto create or manage your API credentials.For more details on available scopes, endpoint-specific parameters, and additional functionalities such as managing community content, users, and webhooks, please refer to the full Gainsight Customer Communities API Documentation
Actions
| Actions | Description |
Create company records | Create a single or multiple company records in Gainsight NXT |
Create company team record | Creates a company team record in Gainsight NXT |
Delete records | Delete a specific record in the company object in Gainsight NXT |
Get team record details | Retrieve the details of a team record in Gainsight NXT |
Search records | Retrieve the details of records in Gainsight NXT |
Update company records | Update company records in Gainsight NXT |
Update company team record | Updates a company team record in Gainsight NXT |
Upsert person | Upsert a single person in Gainsight NXT |
Upsert persons in bulk | Upsert persons in bulk in Gainsight NXT |